Refund Policy

Effective Date: [Insert Date]

At [Your Company Name], we strive to provide high-quality digital services that meet your needs and expectations. However, we understand that there may be instances where refunds are required. This Refund Policy outlines the conditions under which refunds will be granted for the services provided by [Your Company Name] (the "Service").

By using our services, you agree to this Refund Policy.

1. Services Covered by This Policy

This Refund Policy applies to all digital services provided by [Your Company Name], including but not limited to:

• Website design and development
• Digital marketing services
• Software development and maintenance
• Subscription-based services

2. General Refund Eligibility

We offer refunds under the following conditions:

• Service not delivered: If the service you purchased has not been delivered as outlined in the agreement or service contract.
• Error on our part: If there is an issue on our end that affects the functionality or usability of the service provided, and we are unable to resolve the issue within a reasonable time frame.
• Non-completion of project: If the project is canceled by [Your Company Name] before the agreed-upon deliverables have been provided, you are eligible for a partial or full refund depending on the amount of work completed.

3. Conditions for Refunds

Refunds will be considered under the following circumstances:

• Request within 7 days of purchase: You must request a refund within 7 days of making a payment for the service, and the refund will be based on the stage of service delivery.
• No refund for services already rendered: If a service has been completed and delivered to the customer as per the agreed-upon scope, no refund will be issued. This applies to all services that are completed at the time of the refund request.
• Subscription services: For recurring services, such as monthly subscriptions or retainers, refunds will not be issued for any prior months. If you cancel a subscription, the cancellation will take effect in the following billing cycle, and no refund will be issued for the current month.

4. Non-Refundable Services

The following services are non-refundable:

• Custom digital services: Any service that involves customization based on client requirements, such as website development, digital marketing campaigns, or software development, is non-refundable once work has commenced.
• Consultation fees: Any fees paid for consultation services are non-refundable.
• Third-party services or products: If our service involves the use of third-party products, software, or services, those purchases are subject to the refund policies of the respective third-party providers and are not eligible for refunds through [Your Company Name].

5. Requesting a Refund

To request a refund, please follow these steps:

1. Contact us at [Your Support Email] with your order details, including:
   • Your full name
   • Contact information
   • Description of the service purchased
   • Reason for requesting a refund
2. Once we receive your request, our team will review the eligibility based on this policy and the specific circumstances of your request.

6. Refund Process

• If your refund request is approved, we will process the refund within 10 business days after confirmation.
• Refunds will be credited to the original payment method (e.g., credit card, PayPal, etc.).
• You will receive a notification once the refund has been processed.

Please note that the time for your refund to appear in your account may vary depending on your payment provider.

7. Dispute Resolution

If you are not satisfied with the outcome of your refund request or wish to raise a concern regarding the service provided, please contact us at [Your Support Email] and we will work with you to resolve the issue.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. It is your responsibility to review this policy periodically for any updates or changes.